Guest information

Terms & Conditions

Read the main guest policies for bookings, check-in, checkout, food, pool use, room rules and resort services.

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Guest Information

Booking, Cancellation & Stay Policies

These terms help keep the resort comfortable, safe, and fair for all guests. Please confirm current booking and cancellation details with the team when you reserve.

Check-in and check-out

  • Standard check-in and check-out times may depend on booking type and availability.
  • Early check-in and late check-out are subject to availability.
  • Please contact the team in advance if you arrive late or need a special arrangement.

Booking and payment

  • Rooms, packages, meals, kitesurfing, and transport should be confirmed before arrival.
  • Some services depend on weather, season, supplier availability, and guest level.
  • Prices and conditions should be reconfirmed with the resort before final booking.

Breakages and damages

  • Guests are responsible for damage caused to rooms, equipment, restaurant items, or resort property.
  • Lost or damaged items may be charged based on repair or replacement cost.

Behaviour and respect

  • Guests are expected to respect other guests, staff, local culture, and the natural environment.
  • Unsafe, abusive, or disruptive behaviour may result in service refusal.

Food, activities, and weather

  • Seafood, trips, kitesurfing lessons, rentals, and excursions depend on availability and weather conditions.
  • Kitesurfing progress cannot be guaranteed because wind, weather, and individual learning speed vary.

Privacy and guest details

  • Guest details are used for booking, communication, and service arrangements.
  • Please contact us directly if you have questions about your booking information.

Questions before booking?

Message us before confirming your stay, package, lesson, transport, or restaurant booking.

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